Privacy Policy

We use personal information to:

• Provide, operate, maintain, and secure the Service;
• Process subscriptions, invoices, and account administration;
• Run AI voice agents, transcribe calls, and generate business insights;
• Send transactional emails, alerts, and service-related notifications;
• Respond to support requests and enforce our Terms of Service;
• Monitor usage, prevent fraud, and comply with legal obligations;
• Develop and improve features, subject to appropriate safeguards.

We process data based on contractual necessity, legitimate business interests, compliance with law, and consent where required (for example, certain marketing communications or optional cookies).

We implement administrative, technical, and organizational measures designed to protect personal information, including encryption in transit (TLS), access controls, authentication safeguards, and vendor security reviews. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

In the event of a data breach that affects your rights, we will notify you and regulators as required by applicable law.

We share information with trusted service providers who assist us in delivering the Service, including:

• Payment gateways (e.g., Razorpay and other authorized processors) for subscription billing and fraud prevention;
• Telephony providers (e.g., Twilio) for call routing, numbers, and voice infrastructure;
• AI and speech providers for language understanding, text generation, and speech-to-text or text-to-speech processing;
• Cloud hosting and database providers for application hosting and data storage;
• Email and calendar integrations you choose to connect (such as Google Calendar or Resend).

These processors are permitted to use data only to perform services on our behalf and must protect it under contractual obligations consistent with this Policy.

Vox247 AI serves customers globally. Your information may be processed in the United States and other countries where we or our subprocessors operate. Where required, we implement appropriate safeguards for cross-border transfers, such as standard contractual clauses or equivalent mechanisms.

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have the following rights under the General Data Protection Regulation (GDPR) and local implementing laws:

• Right of access to your personal data;
• Right to rectification of inaccurate data;
• Right to erasure ("right to be forgotten") in certain circumstances;
• Right to restrict or object to processing;
• Right to data portability;
• Right to withdraw consent where processing is consent-based;
• Right to lodge a complaint with your local supervisory authority.

Where Vox247 AI acts as a data processor on behalf of a business customer, the customer remains the data controller for end-customer call data. Business customers may request a Data Processing Agreement (DPA) by contacting us. To exercise your rights, email vox247ai.com@gmail.com. We will respond within the timeframes required by applicable law.

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) may provide you with additional rights, including:

• The right to know what personal information we collect, use, and disclose;
• The right to delete personal information, subject to exceptions;
• The right to correct inaccurate personal information;
• The right to opt out of the "sale" or "sharing" of personal information for cross-context behavioral advertising (we do not sell personal information as defined by the CCPA);
• The right to non-discrimination for exercising privacy rights.

Categories of personal information we collect may include identifiers, commercial information, internet activity, audio/electronic data, and professional information. Submit requests to vox247ai.com@gmail.com. We will verify your request as required by law.

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Call logs and recordings may be retained according to your plan settings and our backup schedules unless you request deletion subject to legal exceptions.

The Service is not directed to individuals under eighteen (18) years of age. We do not knowingly collect personal information from children.

For privacy inquiries, data subject requests, or security reports, contact:

Vox247 AI — Privacy
Email: vox247ai.com@gmail.com